If you are ordering one item only, shipping cost can be checked by popping in your postcode and suburb into "Check your delivery options" box. For multiple items, add them to your cart and you can view the delivery options at check out.
Express Delivery is calculated based on the distance from our Distribution Centre. Standard Delivery is calculated based on the location zone, and the cubic weight of the item.Depending on the product you choose and delivery location, express may be
For all standard deliveries, once your item has been shipped out to the courier, we'll send you a detailed email outlining which courier was used, as well as the tracking number.You can simply click on the "Track Order" button to see the status.Pleas
We highly recommend placing your best contact number during the order process, in case where our courier needs to notify & schedule in a delivery day.For standard deliveries, a tracking number will be emailed to you so you can monitor your order’s pr
Our standard or express deliveries will come with a one-person driver who is able to unload big & bulky items with the help of another person. In most cases, no lifting is involved, but simple unloading onto the floor where they may have a hand-troll
For areas outside of Sydney Metro and Melbourne Metro, our courier is only able to provide a standard delivery, where only the driver will be there to assist. If you’re in an apartment, unit or anything similar that has an above ground floor entrance
Unfortunately, our courier services are only able to deliver the product to your ground floor, front door location. All products are packed well and come with instructions and tools (where necessary) to ensure an easy and swift installation process.
Our carriers will always try to deliver within our estimated delivery times, but late deliveries can happen. Please leave up to 14 working days for your delivery. We set monthly targets to ensure that our couriers deliver on-time, 97% of the time.If
In the rare instance that short deliveries occur, we recommend checking all the cartons on the shipping docket to ensure that they match up with the cartons you're receiving. We highly recommend accepting the delivery, marking on the shipping docket
Our couriers handle with care, and our packaging includes lots of materials and Styrofoam to prevent any handling or transit damage.If your carton arrives damaged, we highly recommend accepting the delivery, marking on the shipping docket that the ca
For standard deliveries – Our courier normally does not deliver on the weekend or after business hours, only on weekdays between 9am to 5pm. During peak periods, the couriers may attempt delivery for the weekends. For express deliveries – The weekda
If the order has been shipped out, we can no longer alter the address or make any changes to your order. While in the hands of the courier, changing addresses will incur a redirection fee, as our couriers will need to re-label and alter their system