What do I do if my delivery arrives damaged?Updated 22 days ago

Our couriers handle with care, and our packaging includes lots of materials and Styrofoam to prevent any handling or transit damage.

If your carton arrives damaged, we highly recommend accepting the delivery, marking on the shipping docket that the carton has been damaged by crossing out "delivered in good condition" then reaching out to us via 1300 169 600 or email [email protected].

Damage to the packaging may not necessarily mean your item has been damaged. For big and bulky items, our packaging is designed to withstand damage in order to protect the product. We recommend accepting the delivery, inspecting the product and notifying us of any damages, with a description of the damage and photos attached so we can organise a repair, parts replacement or complete replacement depending on the issue.