Yardtopia

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If you need help with anything while browsing, you can use our live chat feature on the website for real-time assistance from a Yardtopia team member.

Live chat with us

Orders & Processing

Do I need a permit for gazebos/pergolas?

Are there gutters on the gazebos/pergolas?

General FAQ

Online product manuals

Product Manuals

Yardtopia Maryborough Engineering Documentation

Yardtopia Fremantle Engineering Documentation

Yardtopia Oslo & Oslo XL Engineering Documentation

Yardtopia Elmont Engineering Documentation

Product Certifications

Product Information

Can I pick up my purchase?

Will this fit in my vehicle?

What do I need to bring to collect my order?

Can someone else collect my order?

Can someone help me put it in my car?

I am arranging a courier to collect on my behalf. What do I need to do?

Collection FAQ

How much is delivery?

Why is express delivery the same price as standard delivery?

How do I know when my delivery will arrive?

What if no one is home to accept?

For big and bulky items, do I need to help the courier?

Can the couriers deliver my big and bulky item upstairs to my entrance?

Can the courier install the product for me?

My deliver is late. What can I do?

I received less cartons or items than I should have

What do I do if my delivery arrives damaged?

Can I receive my delivery during the weekend or after business hours?

Can I change my address after it has been shipped out?

Delivery & Tracking

Delivery & Collection

What if I change my mind after purchasing?

How do I return a faulty or damaged product?

I received the wrong product

Return & Refunds

What payment methods do you accept for online orders?

Do you accept PayPal?

Can I use multiple payment methods for one order?

When will I be charged for my order?

Why was my payment declined?

How to obtain a copy of my invoice?

Can I place an order over the phone?

Have I been charged twice for my order?

Do you accept American Express (Amex)

Payments

What's included in the standard assembly service?

Do I need to pay for assembly services upfront?

What if I need to cancel my assembly appointment?

Does Yardtopia perform the assembly themselves?

Do I need to prepare/do anything for the assembly?

Will the assembler remove packaging after installation?

Can I ask the assembler to relocate existing equipment?

What if the product is damaged or faulty?

Assembly & Services

How do I make a warranty or repair claim?

What does the Yardtopia warranty cover?

Do I need to keep the original packaging?

How do I return a product for repair?

What proof is needed for warranty claims?

Is there a cost for technician callouts?

Will I receive a new product or a refurbished one?

What happens if a fault occurs after the warranty period?

I bought a Yardtopia product second-hand. Does warranty still apply?

What’s not covered under warranty?

Warranty & Repairs

How can I contact Yardtopia?

Do you do occasional promotions or discounts?

How do I apply promo/discount codes?

Info & Updates

How do I create an account?

I forgot my password

How can I update my account details?

How do I view my order history?

Is my account information secure?

How do I unsubscribe from promotional emails?

My Account

Placing an order

How do pre-orders work?

How do I cancel my online order?

Can I change or update my address on a delivery order?

Can I cancel my click & collection order?

What happens if the item I ordered is out of stock?

I am having trouble placing my order

Live chat with usUpdated 4 months ago